Corrections policy

How do I report an error?

Email hello@countrypilot.net with the subject line "Correction". Include:

1. The address (URL) of the page with the error.
2. The sentence or figure that is wrong, quoted as it appears on the page.
3. What you believe is correct, and the source for it. A link to the official source is the most helpful thing you can send.
4. Your name, if you are willing to share it. You do not have to give a name to report an error, and we will not publish your name or your email address.

We accept correction reports by email only. We have no phone number and no postal address.

How quickly we respond?

Our stated response time is 1 hour. In practice, that means we aim to acknowledge your report within 1 hour of receiving it during our working hours, and to tell you what we found. If the error is a figure that affects a price or a rule a reader might act on, we treat it as urgent: the page is checked the same day, and the figure is corrected or flagged while the check is under way.

If we need more time (for example, because the source itself must be checked against a second source), we will say so in our reply, and give you a date by which we will have an answer.

What we correct?

We correct errors of fact: a wrong figure, a wrong date, a wrong rule, a broken or misattributed source, a wrong state or place, and a figure presented with the wrong profile or statistic. We also correct errors that are not figures but change the meaning of a page: a misleading heading, a comparison that mixes two different series, or a limitation that was left out.

We also correct our own process failures. If a figure is past its review date and was left unflagged, or a source link broke and was not fixed, we correct the page and note it here.

What we do not treat as a correction?

Some reports are not errors, and we will say so honestly:

• A different opinion about a carrier or a policy. We do not publish opinions about carriers, and we do not change a page because a reader disagrees with a carrier's published facts.
• A newer figure from a different series. If you send a figure from a different source, year, or policy form than the one we cite, we will not replace our figure with it. We may add your source as a second reference, if it is an official source, but the two series will be kept apart and labelled as different series.
• A request to remove a true statement. We do not remove accurate information because a carrier or a reader dislikes it. Removal is considered only where the information is wrong, out of date, or published in error.
• A request to add an invented figure. We do not publish a figure that cannot be traced to a named public source, however often it is requested.

If we decline a correction, we will explain why in our reply, with the source we relied on.

How are corrections marked?

When a correction is made, the page is updated and a correction note is added to the page itself, in this form:

Correction. [date]: [what was wrong] has been corrected to [what is now shown]. Source: [named source, with link].

The note stays on the page. We do not silently rewrite an error as if it never happened. The "Last reviewed" date on the page is updated at the same time.

Minor corrections (a spelling error, a broken link that is replaced with the same source, a formatting fix) are fixed without a note, because they do not change the meaning of the page.

If a correction is large enough to change the meaning of a page (for example, a wrong state average, a wrong rule, or a wrong effective date) the correction note stays on the page permanently, and the change is also recorded in the correction log below.

Correction log

Corrections made under this policy are listed here, newest first, with the date, the page, and what changed. This log starts empty. An empty log means no corrections have been made under this policy yet, not that the site has never had an error. Errors found by our own editors during the six-monthly review are corrected and noted on the page in the same way, and listed here too.

What happens if a source corrects itself?

Official sources sometimes correct their own publications. When a source we cite publishes a correction, we check the affected pages, update the figure, add a correction note to the page, and record it in the log above. We do not wait for the next six-monthly review to do this.

How do I complain about your journalism?

If you believe a page breaches these guidelines (for example, that a figure is unsourced, that a carrier paid for placement, or that a "best" claim appears without a published method) email hello@countrypilot.net with the subject line "Editorial complaint". The publisher reviews editorial complaints personally. We will reply with what we found and what, if anything, we changed.

What changes can I make to this policy?

This policy is reviewed at least every six months, with the next review due May 2027. When it changes, the "Last reviewed" date above changes, and material changes are noted on this page.

Questions about this policy: hello@countrypilot.net (email only). Content reviewed by editors Enu Zehra and Ms. Kakka.

Methodology by line: Auto insurance methodology · Home insurance methodology · Life insurance methodology · Pet insurance methodology · Health insurance methodology · Travel insurance methodology

See also: How we calculate averages · Editorial guidelines · Editorial policy